Oracle Siebel CRM on Cisco Unified Computing System with EMC VNX Storage. Table Of Contents. About the Authors. Acknowledgements. About Cisco Validated Design (CVD) Program. Oracle Siebel CRM on Cisco Unified Computing System with EMC VNX Storage. Introduction. Target Audience. Jan 2008 - Present: Consulting Practice Management Leader, Independ IT Consulting ( Oracle/Siebel Partner Associate). Feb 2006 - Dec 2007: Sr. IT Manager for Latin. Our F5 LTM balance siebel web-tier. This implementation was done in accordance to deployment guide (http://www.f5.com/pdf/deployment-guides/f5. SIEBEL SYSTEMS MANAGER The New York City Housing Authority is seeking a Siebel Systems Manager with hands-on Siebel Customer Relationship Management (CRM) experience. Siebel Partner Relationship Management Data Sheet - Read more about siebel, partner, partners, service, channel and management. Purpose of this Guide. Business Needs. Solution Overview. Technology Overview. Oracle Siebel Customer Relationship Management Solution. 12,000 Concurrent User Siebel 7 Performance and Scalability Benchmark on HP ProLiant and. Siebel Call Center User Guide 8 1 Pdf Gplus Adapter for Siebel CRM—User's Guide. 3 About the Siebel Call Center. Campaign Synchronization Component 8.0.1 Information. Impressed by a Siebel On Demand. Solid Cactus integrated Salesforce with an e-mail solution from salesforce.com partner. Siebel Partner Manager Pdf ViewerSiebel Partner Manager Pdf FilesMulti- Tier Architecture Cisco Unified Computing System. Fabric Interconnect. Cisco UCS 2. 10. 0 and 2. Series Fabric Extenders. Cisco UCS Blade Chassis. Cisco UCS Manager. Cisco UCS Blade Server Types. Cisco UCS Service Profiles. Cisco Nexus 5. 54. UP Switch. I/O Adapters EMC VNX Storage Family. EMC VNX Storage Platforms. FAST Cache Technology. FAST VPDesign Considerations for Oracle Siebel Implementation on Cisco Unified Computing System. Scalable Architecture Using Cisco UCS Servers. Boot from SANEMC VNX5. Block and File Storage Required for Oracle Siebel. Infrastructure Setup. Configuring the Cisco Unified Computing System Logging into the UCS Manager. Editing Chassis Discovery Policy. Enabling Network Components. Creating MAC Address Pools. Creating WWPN Pools. Creating WWNN Pools. Creating UUID suffix pools. Creating VLANs. Creating Uplink Ports Channels. Creating VSANs. Creating Boot Policies. Creating Service Profile Templates. Creating Service Profile from the Template and associating it to a Blade. Configuring the EMC VNX5. Creation of Storage Pools/RAID Groups. Creation of File System (NFS Share)Configuring the Nexus Switches Setting up the Nexus 5. Switch. Enabling Nexus 5. Switch Licensing. Configuration of Ports 2. FC ports. Creating VSAN and Adding FC Interfaces. Creating VLANs and Managing Traffic. Creation and Configuration of Virtual Port Channel (VPC) Creation of Zoneset and Zones Cisco UCS Manager Service Profile update. Modifying Service Profile for Boot Policy. Host - Storage Connectivity. Red. Hat Linux OS Installation. EMC Power. Path Setup. Oracle Siebel Installation. Planning/Pre- Requisites. Understanding the Hardware and Software Prerequisites. Hardware Sizing. Installation of Oracle Database. Installation of Database Client on the Oracle Siebel Gateway/Application Servers. Preparing the Siebel File system. Downloading the Oracle Siebel Installation Archives and Running the Oracle Siebel Image Creator. Other Installation Prerequistes. Oracle Siebel Installation. Oracle HTTP Server Installation. Gateway Server Installation. Siebel Server/ DB Utilities Installation. Oracle Siebel Configuration. Gateway Server / Enterprise Server Configuration. Creation of SWSE Logical Profile. Database Configuration. Oracle Siebel Server Configuration. SWSE Install and Configuration. Applying the SWSE Logical profile. Customizations. EAI Configuration. Workflow Configuration. Lessons Learnt & Best Practices. Oracle Siebel Performance and Scalability. Business Transactions & Workload Mix. Test Environment Setup. Small Enterprise. CPU / Memory Usage. Medium Enterprise. Large Enterprise. Transaction Throughput and Response Time. IO Characterization. Sizing Recommendations. Best Practices & Tuning Recommendations. Web Tier. Application server / Oracle Siebel Enterprise. Database Tier. Conclusion. Bill of Materials. Oracle Siebel CRM on Cisco Unified Computing. System with EMC VNX Storage. A Cisco Validated Design for Oracle Siebel CRM 8. Oracle 1. 1g R2 Database on Cisco UCS B- Series Blade Servers for Workloads Scaling up to 1. Users. Last Updated: April 2. Building Architectures to Solve Business Problems About the Authors. Babu Mahadevan V, Technical Marketing Engineer, Server Access Virtualization Business Unit, Cisco Systems. Babu has over 1. 5 years of experience in large systems performance in Financial, Telecom and Retail industry verticals focusing on optimizing both custom- made applications as well commercial product deployments. Babu was a performance engineering consultant with TCS prior to Cisco and holds a Master's degree in Electronics Engineering. Vadi has over 1. 7 years of experience in performance and benchmarking the large enterprise systems deploying mission critical applications. Vadi specializes in optimizing and fine tuning complex hardware and software systems and has delivered many benchmark results on TPC and other industry standard benchmarks. Vadi has 6 patents to his credits in the Database (OLTP and DSS) optimization area. For more information visit www. CISCO AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THE DESIGNS, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. USERS ARE SOLELY RESPONSIBLE FOR THEIR APPLICATION OF THE DESIGNS. THE DESIGNS DO NOT CONSTITUTE THE TECHNICAL OR OTHER PROFESSIONAL ADVICE OF CISCO, ITS SUPPLIERS OR PARTNERS. USERS SHOULD CONSULT THEIR OWN TECHNICAL ADVISORS BEFORE IMPLEMENTING THE DESIGNS. RESULTS MAY VARY DEPENDING ON FACTORS NOT TESTED BY CISCO. The use of the word partner does not imply a partnership relationship between Cisco and any other company. All rights reserved Oracle Siebel CRM on Cisco Unified Computing System with EMC VNX Storage Introduction The Oracle Siebel CRM software helps organizations to differentiate their businesses to achieve maximum top- and bottom- line growth by delivering a combination of transactional, analytical, and engagement features to manage all customer- facing operations. Oracle Siebel CRM provides comprehensive CRM solutions tailored with industry needs along with pre- built integrations makes it a widely used CRM software. Oracle Siebel CRM allows datacenters to scale horizontally (adding more servers at each tier as they grow), vertically (adding more powerful servers (CPUs and RAM)) or both, since it is built on Service Oriented Architecture foundation. This document assumes that the reader has an architectural understanding of the Cisco UCS servers, Oracle Siebel CRM software, EMC. Workloads were defined as small enterprise sized workloads of 6. The Cisco UCS is the next- generation data center server platform that unites compute, network, storage access, and virtualization into a cohesive system designed to outperform previous server architectures, increase operational agility and flexibility while potentially dramatically reducing overall data center costs. EMC VNX5. 50. 0 is high- performing Unified Storage with unsurpassed simplicity and efficiency, and offers new levels of performance, protection, compliance, and ease of management. The solution describes the following aspects of Siebel CRM deployment on Cisco Unified Computing System: . However, Oracle Siebel CRM has several modules and diverse workload characteristics which can be configured to meet the requirements of broad range of enterprise demands. Although this solution does not address all those scenarios, it provides metrics and guidelines which can be used as a baseline for extending this solution to include specific Oracle Siebel needs to deploy using Cisco Unified Computing System. The Oracle Siebel environment consists of client, application, and database tiers. The client tier comprises of devices that access the application via the Web. The application tier can be broken down to two different functions, services that terminate client connections and Application Object Managers (AOM) that perform the business logic. Multiple application components can reside in the application tier providing different business functions. The database tier contains the Relational Data Base Management System (RDBMS) and shared file system. The database serves as a repository for data collections. The shared file system is for storing attachments such as Adobe Acrobat files, fax quotes, and other documents. The Oracle Siebel architecture is shown in Figure 1. The major client types are Web client, mobile client, and dedicated Web client. Wireless and handheld clients are used in specialized applications such as retail and manufacturing. It connects to the Siebel Web server via http (port 8. No additional software is required. The Web client is easy to maintain since it does not require any software upgrades. The additional software provides faster throughput with less data transfers for a given transaction by sending only changed data between the client and the server. For remote users, the dedicated client allows disconnected mode and synchronizes with the database when network connectivity is restored. The wireless client has a translator for Hypertext Transfer Protocol (HTTP) to Wireless Application Protocol (WAP), which is suitable for mobile phones. The handheld client can accommodate information on smaller screens. It is an add- on to Oracle HTTP Web server. SWSE is responsible for handling Web requests from users. It forwards user requests to the Application Object Managers (AOM) via Siebel Internet Session API (SISNAPI) protocol. Oracle Siebel provides native server load balancing for highly- available Web servers. Third party load balancers are supported as well. Each Oracle Siebel application component can be run on a single or multiple physical servers. Application components can be load balanced at the component level across different physical server pools. Load balancing can be configured with native Siebel load balancer or a third- party load balancer. It consists of a RDBMS and a separate file system store. The SFS is a shared storage area for images, reports, documents, and other data. A pointer in the database record locates the file in the SFS. The Oracle Siebel application servers connect directly to the database server. Oracle Database 1. It has configuration information about the Siebel Enterprise.
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